Berlin, 22 April 2020
On behalf of the European credit servicing and credit purchasing industry, FENCA would like to express its support to the European institutions, businesses and citizens in dealing with the current COVID-19 pandemic.
Not only the health and wellbeing of all of us, including the people we hold dearest, are threatened, but also our social lives have come to a halt.
Beyond that, we see and feel the negative economic effects on the financial markets, on businesses large and small in all sectors, on self-employed people and freelancers, and on private citizens all over the EU.
For all FENCA Members and their member companies the basis and guiding principle for any debt collection activities has always been the fair treatment of persons who find themselves to be in arrears or are over-indebted. Persons who are in debt are often vulnerable, and for FENCA members it has always been the aim to find the best possible solutions for individual cases – where possible, even in collaboration with debt advice services.
These guiding principles are coming into even sharper focus for us in the current crisis.
In many EU member states governments have put in place emergency legislation to help and protect companies and private citizens by, among other things, providing financial aid or bridging loans, as well as by setting up moratoria on payment obligations, amending insolvency procedures, and other provisions.
FENCA fully supports these efforts and holds them to be right and necessary to protect the countless people in need because of the effect of the COVID-19 crisis.
At the same time, we would also like to emphasise that these measures – as important they are right now – are in place only temporarily and only for as long as this crisis lasts. They should not be used to prevent the collection of rightful claims permanently.
After all, the success and speed of the economic recovery for enterprises, SMEs, self-employed people and the economy at large will not least depend on the possibility for creditors to responsibly reclaim monies they are owed.
FENCA and its members will reach out to stakeholders and do everything to contribute to the restart the economy and to help pave the way to return to normality for the well-being of European companies and citizens.
At FENCA Congress 2018 in Strasbourg the FENCA Code of Conduct for GDPR was adpoted. Further Michela De Marchi (UNIREC – Italy) and Claus Spedtsberg (DiB – Denmark) were elected as new members to the FENCA Board of Directors, while Rayna Mitkova-Todorova (ACABG – Bulgaria) and Piotr Badowski (PZZW – Poland) were re-elected to serve for another three-year term.
With the adoption of the General Data Protection Regulation (GDPR) in Spring 2017 one of the longest legislative processes in EU history finally came to an end. Actually, “end” is not the right word! Even though FENCA was heavily engaged in lobbying and preparation throughout the GDPR negotiations, for FENCA just as for the whole debt collection industry, the adoption of GDPR by EU authorities marked just the beginning of the next and most difficult stage of a journey. The debt collection sector and supervising authorities need to understand and define how GDPR would be implemented and monitored in our industry. And time presses: GDPR will apply from 25 May 2018.
Following 3 months of intense effort to convert the questionnaire which forms the essential basis for the FENCA GDPR Code of Conduct into an online product, FENCA Members are currently completing the questionnaire, which will provide the granular detail needed by our legal consultant, Dr Gero Ziegenhorn, and the FENCA GDPR steering committee (Leigh, Erwin, and Andreas) to ensure the draft Code reflects the practices of our sector in all 28 EU member states and every other EEA country represented by FENCA with regard to the processing of personal data.
The big picture - modern accounts receivable management focuses on customer retention
During FENCA Congress 2017 FENCA's Director General seized the opportunity to introduce FENCA to a broader audience. In a live interview with Bloomberg TV Dr. Andreas Bücker spoke about FENCA, the Association's relevance and mission for the European debt collection industry and gave first hand insights into future developments of the European debt collection and debt purchase markets.
How will the GDPR influence debt collection? Will collection companies still be allowed to collect and process personal data? - Yes! That is the conclusion of a new White Paper, recently published by the German Association of Debt Collection Companies (BDIU).
Fresh feelings to the summer – with FENCA!
FENCA is presenting itself in a new, modern and fresh design.