Shaping the culture of debt Collection

Join the FENCA Congress 2017 and register-online at www.fenca.eu/congress2017 


CONGRESS SCHEDULE

Wednesday 27/09/2017

15:00 - 18:00 REGISTRATION DESK
18:15 - 19:30 INFORMAL SPEED NETWORKING
19:30 NETWORKING DINNER @ HILTON HOTEL
22:30 - Open End HILTON HOTEL BAR


Thursday - 28/09/2017

10:00 - 12:00 WORKSHOP: NUDGING CONSUMER'S BEHAVIOR TO ACHIEVE BETTER COLLECTION RESULTS
10:00 - 12:00 FIELD TRIP 1: EOS BULGARIA - BEST PRACTICES IN CALL CENTRE COLLECTION
10:00 - 12:00 FIELD TRIP 2: KLEAR - PEER TO PEER LENDING OR THE FUTURE OF CREDITS
12:00 - 13:00 NETWORKING LUNCH / ALL PARTICIPANTS
13:00 - 13:15 OFFICIAL OPENING OF THE CONGRESS
13:15 - 13:30 KEYNOTE GDPR
13:30 - 14:00 PANEL: GDPR AND CODE OF CONDUCT
14:00 - 14:15 MACROECONOMIC OUTLOOK ON EUROPE
14:15 - 14:30 DOING BUSINESS IN BULGARIA
14:30 - 14:45 INTERNATIONAL DEBT COLLECTION
14:45 - 15:00 DATA GATHERING
15:00 - 15:30 NETWORKING BREAK
15:30 - 15:50 MOTIVATIONAL SPEECH: HOW REPUTATION MATTERS
15:50 - 16:10 EDUCATION OF CLIENTS
16:10 - 17:00 PANEL: ENCOUNTERING STEREOTYPES WITH CONFIDENCE
17:30 - 18:30 AFFILIATE MEMBERS' MEETING / AFFILIATE MEMBERS ONLY
20:00 - 23:00 DINNER AT VODENITSATA
23:00 - Open End HILTON HOTEL BAR


Friday - 29/09/2017

09:30 - 10:00 KEYNOTE: LEGISLATION TRENDS - LATEST NEWS FROM BRUSSELS
10:00 - 10:45 PANEL DISCUSSION: CREDITORS PERSPECTIVE – BEST PRACTICES IN DEALING WITH DEBT
10:45 - 11:30 NETWORKING BREAK
11:30 - 11:50 KEYNOTE: ECB GUIDELINES ON NPL
11:50 - 12:45 PANEL DISCUSSION: TRENDS IN NPL LANDSCAPE
12:45 - 12:50 FINAL WORDS
12:50 - 14:00 LUNCH
14:15 - 17:15 AGM / FULL MEMBERS ONLY
19:00 - 22:00 DINNER AT SHTASTLIVETSA
22:00 - Open End BAR-HOPPING